Refund policy

EXCHANGES / REFUNDS / WARRANTY / SALE ITEMS / MORE INFO:

Please read our measurements guide if you have any queries about fitting to figure out your size. Or email info@viaartists.com for clarification.

EXCHANGES

WE WILL HAPPILY ACCEPT EXCHANGES OF ITEMS THAT DO NOT FIT AS SPECIFIED OR THAT ARE FAULTY AND SWAP THEM FOR THE RIGHT SIZE IF AVAILABLE.

RETURNS MUST BE SENT BACK TO US WITHIN 7 DAYS UPON RECEIPT OF DELIVERY.

How to exchange your purchase...

1) Before returning an item please email us (info@viaartists.com) with order number. We will issue an authorization number.

2) Please send your return back within 7 days of receiving our email with the authorization number.

3) Pay to send your package via Registered Post method only, with the following included:

a) a clean item in perfect condition with original tags attached and receipt.

b) returns form filled out.

c) self addressed prepaid postal satchel for exchange of goods (if applicable)

c) send it so that Via Artists receives it within 7 days of emailing you.

Please note:
- Via Artists is not responsible for the payment of the return shipping. If you are exchanging an item for another one, please include

- Further, free shipping back to you on an exchange item is only valid for the first exchange, any future swaps on the same original purchase will be solely the customers responsibility in full, you pay all forms of shipping.

- Until an item is received at Via Artists , it is your responsibility, lost packages = tears, so please use registered post.

WARRANTY...

If product is faulty because of manufacturing faults, we will try our hardest to replace it.
If in the case we have no more stock of a faulty item we will award a store credit.
We will not replace items that have been damaged because of wear and tear.
All products MUST be returned with receipt and original tags attached. Please send back items with registered post and trackable so it won’t get lost in the mail!

SALE ITEMS...

Sorry no refunds nor exchanges on sale items, all items will be checked thoroughly before sending to ensure they are not faulty. Please email us if you have questions before you buy!

TO ENSURE HAPPY ONLINE SHOPPING

If you have any queries, always email us before you buy!
Email us at info@viaartists.com